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9-1-1 Education

If you have a group or agency interested in a tour or having a representative speak, please contact Captain Stephanie Reynolds at sreynolds@ccgov.org, or (410) 996-5588. Please indicate the type of 9-1-1 public education you would like and the age group receiving the information. A 9-1-1 simulator and 18 minute video are also available.

Stephanie Reynolds, Assistant Chief
sreynolds@ccgov.org
(410) 392-2031

9-1-1 Education for Kids

Parents can enforce proper use of 911 at home to children pre-school age and up.


  • Remind them that 9-1-1 is to be used only in an emergency. It is not a toy.
  • Unplug a telephone from the wall jack and have the child practice dialing the number 911.
  • Act out scenarios where Mommy or Daddy cannot come to the telephone but need help, have one parent act as the 911 Dispatcher.
  • Ask the following questions:

911, What is your emergency?
What is your name?
What is your address?
What is your telephone number?

  • Remind the child not to hang up the telephone until told to do so by the dispatcher.

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